1. Delivery options
- Home delivery: free above the amount shown in the shop; below that, the rate shown at checkout applies according to the zone (mainland Spain, Balearic Islands, Canary Islands, Ceuta and Melilla, where available).
- In-store pickup: free at C/ Salvador Soler i Soler 22, 46780 Oliva (Valencia), during opening hours. We will email you when your order is ready to collect.
2. Shipping times
Orders are prepared within 24–48 working hours after payment confirmation. Estimated delivery time in mainland Spain is 2–4 working days. You will receive an email with the tracking number when the order leaves the salon.
3. Right of withdrawal (14 days)
In accordance with Spanish Royal Legislative Decree 1/2007, you may withdraw from your purchase within 14 calendar days of receiving the product, without giving any reason. To do so, notify us by email at yzluxestudio@gmail.com (you may use the withdrawal form at the end of this page) and return the product within 14 days of the notification.
We will refund the amount paid, including standard shipping costs, within 14 days of receiving the product, using the same payment method. Return costs are borne by the consumer, unless the product is faulty or incorrect.
4. Exceptions to the right of withdrawal
In accordance with Article 103 of RDL 1/2007, returns are not accepted for:
- Sealed products which are not suitable for return for health protection or hygiene reasons and which have been unsealed after delivery (for example, opened cosmetics, nail polish or products applied directly to the skin).
- Personalised products or products made to the consumer's specifications.
- Services and courses already provided or started with the consumer's express consent.
5. Condition of returned products
Products must be returned in perfect condition, unused, in their original packaging and seal and with all accessories. We may reduce the refund if the product has diminished in value due to handling beyond what is necessary to establish its nature and characteristics.
6. Faulty or incorrect products
If you receive a damaged, faulty or incorrect product, contact us within 48 hours of receipt with photographs. We will cover collection costs and send you the correct product or refund the amount, as you prefer.
7. Course cancellations
If you need to cancel or change the date of a course, contact us as soon as possible and we will look for an alternative with you, subject to availability. If the salon cancels a session, the full amount is refunded.
8. Withdrawal form
(Only complete and send this form if you wish to withdraw from the contract)
To Yuliana Zaragoza (YZ Luxe Studio), C/ Salvador Soler i Soler 22, 46780 Oliva (Valencia), yzluxestudio@gmail.com:
I hereby give notice that I withdraw from my contract of sale of the following goods: [product description / order number]. Ordered on [date] / received on [date]. Consumer name: [name]. Address: [address]. Date: [date]. Signature (only if sent on paper).